How to Retain Multifamily Talent


Are you noticing a high turnover in associates in your community? You’re not alone. Employees in every industry are becoming harder and harder to retain, and property management and multifamily industries are no exception. The annual turnover rate for the real estate, rental, and leasing industry has continued to increase over the past decade, sitting at 49 percent as recently as 2020.

What does this mean? It’s time to implement new ideas to ensure staff in the multifamily industry are happy and want to stay with your management company. Below are a few of the ways we believe will boost associate retention.

How to make sure hardworking associates stick around:

Increase Wages:

As the minimum wage rises in many areas of the country and the cost of living continues to skyrocket, employers need to increase wages in order to retain their employees. With the pay transparency trend, it’s easy to see what your competitors are offering their employees. Be sure that your wages and benefits are comparable. An increase in employee wages is an important investment – not only will it likely end up saving you thousands of dollars in turnover costs, but also make your associates feel more valued and appreciated.


A significant amount of today’s workforce are millennials and gen-z, aka generations who were raised in the era of smartphones and iPads. Many of these workers are attracted to workplaces that keep up with the latest technology. For example, allowing employees to clock in, clock out, and submit time cards electronically via apps. You may find that this provides a sense of automation that eases stress on employees in every department in your community.

Hesitant to make the switch to the newest technology? We have you covered. If you work with our associates, our InterSolutions mobile app features facial recognition check-in and GPS tracking. You’ll have complete peace of mind that our associates will be where they’re supposed to be when they’re supposed to be there.

Invest in Employees:

Don’t be afraid to hire an applicant with less experience and provide them with the training they need. You may think it’s more convenient to hire multifamily professionals that have years of experience, but the benefits of training your employees in the way your community operates are endless. Hire employees through InterSolutions, and you can be sure they receive industry-leading training prior to their start date with your community.

Outside of monetary investments, it’s equally important to invest time in your employees. Getting to know what motivates your employees and providing them with mentorship is a great way to make sure they feel heard and valued.

Recruitment Efforts:

Using a niche staffing agency like InterSolutions can help you find industry-trained multifamily associates who are ready to work in your area. You can even put employees on our payroll until you decide if they are a good fit for your community. Whether you plan to bring our associates onboard permanently, or temporarily to help prevent burnout within your staff, we have you covered.

Ready to work with us? Don’t wait – contact us today!