How Does Our Concierge Service Center Play an Important Role in Resident Satisfaction?

At InterSolutions, our apartment concierge associates go above and beyond to fulfill the needs of their residents. Along with hiring top professionals who are passionate about serving apartment residents and their guests, we provide a live concierge support line to assist our associates and clients around the clock with any needs that may arise. Supplying an ongoing support team helps InterSolutions provide top-quality concierge service at any time, day or night.

Client Support 24/7/365

Because InterSolutions’ apartment concierge staff works around the clock, our office is open 24 hours a day so our clients can contact a live person when needed. Whether there is a need for long-term coverage or a last-minute call-out, we have a team of professional concierges ready to work. Requests are received in real-time and we confirm the best available associate as soon as possible. If an issue were to arise, InterSolutions’ clients can speak with a live person for immediate attention and resolution to their concerns.

Employee Support for All Shifts

Because InterSolutions knows that our apartment concierge associates are among our top assets, we provide live support for them at all hours. Our concierge service associate on duty will proactively check in with our concierge associates to see how things are going and offer assistance with any issues that may arise. Plus our Concierge associates love knowing that we are just a phone call away if something unexpected happens even at 3:00 AM! Our concierge associates also can use our call center staff as a sounding board for professional advisement on any work-related issue or to stay alert and focused during a lull overnight.

 Complete Peace of Mind

Providing a 24/7 call center gives both our apartment concierge associates and clients peace of mind. Knowing that there is always a live person to talk to at any time for any issue ensures that our associates’ and clients’ needs are met and that the clients’ apartment community continues operating smoothly.  Most importantly, the desk is always covered with concierge professionals to provide exceptional service to residents.

Work with an Apartment Concierge Staffing Leader

If you would like to request staff use our easy ordering link or call us at 202-546-9282 today!