What Do the Best Leasing Consultants Do?

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The best leasing consultants stand out from all the others. Top consultants know how to go beyond simply performing their job duties so they excel within the company. Here are a few characteristics of the best leasing consultants.

Excellent Interpersonal Skills

Because a leasing consultant is often the first representative a potential resident interacts with, a consultant must exhibit excellent interpersonal skills. For example, a consultant needs to be friendly, welcoming, relatable and comfortable talking with others. A consultant must provide current information about a unit’s features, the property’s amenities and lease terms while showing around potential residents. In addition, a consultant needs to be prepared to provide tours and answer questions when individuals unexpectedly drop in. Furthermore, a consultant must persuasively promote the property, overcome objections and close leases.

Professionally Interact With People

Since a potential resident’s impression of the leasing consultant plays a large part in deciding whether to live on the property, a consultant must professionally interact with people at all times. For example, a consultant should dress professionally to show they’re competent, trustworthy and will solve problems as they occur. Also, a consultant needs to connect with people so they feel comfortable living on the property and know their needs will be met. In addition, because potential residents typically have questions about the area where the property is located, a consultant needs to be knowledgeable about local grocery stores, restaurants, dry cleaners, shopping malls and other areas of interest.

Keep Residents Happy

Happy residents maintain their leases longer, which reduces costs for cleaning and advertising units, giving tours, screening applicants and signing new leases. To keep residents happy, a consultant may talk with the property owner about upgrading inexpensive amenities such as recycling or complimentary Wi-Fi, or enhancing the property’s security with automatic lighting in parking lots and areas hidden from the main street. A consultant may also ensure that entryways, hallways, community rooms and laundry facilities are kept clean and well-maintained. In addition, a consultant may host resident appreciation events, such as ice cream socials or barbecues, where friends and family are invited as well.

Keep Employees Happy

Happy employees are more productive, stay with the company longer and reduce costs for advertising, interviewing, screening, hiring and onboarding new workers. A consultant should set a professional example for others to follow. This may include taking employees along when giving tours so the employees know how to properly perform their duties. A consultant may also offer prizes to employees with the greatest number of signed leases in a quarter. In addition, a consultant may reward the team with dinners or parties for working together in reaching company goals.

Partner With a Top Property Management Staffing Agency

These are a few characteristics of top leasing consultants. If you’re looking for a leasing consultant or any property management position, contact InterSolutions!

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